1. ORDERING
1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
All orders placed in Egypt can be paid cash on delivery or by Credit Card, as for international order, credit card is the only payment option for the time being.
1.6 Can I amend and cancel my order?
Yes, you can. Please drop us an email on info@azadoura.com with your order number in the subject line and we are more than happy to help you with it.
1.7 I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out.Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 3 working days, excluding weekends and public holidays.
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5 working days from the time of placing your order. This is applicable only to local deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
2.3 Can I change my shipping address after my order has been confirmed?
Yes, you can. Please drop us an email on info@azadoura.com with your order number in the subject line and your new address, we are more than happy to help you with it..
2.4 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@azadoura.com or message us on instagram or facebook. we will get back to you as soon as we can.
2.5 I’ve received a defective item, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@azadoura.com or message us on instagram or facebook. we will get back to you as soon as we can.
2.6 I’ve received an incorrect item, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@azadoura.com or message us on instagram or facebook. we will get back to you as soon as we can.
