RETURNS & EXCHANGES
Hassle-Free Returns & Exchanges At AZADOURA
At AZADOURA, we strive to ensure your shopping experience is seamless and satisfying. That’s why we offer a simple and flexible return and exchange policy designed to give you peace of mind.
Our Policy:
• You have 14 days from receiving your item to request a return or exchange.
• For sale items, exchanges or refunds must be requested within 24 hours.
If your item is defective, damaged, or you received the wrong product, please contact us immediately so we can address the issue promptly.
Eligibility For Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
• The item must be in its original condition, unworn or unused, with all tags intact.
• The item must be in its original packaging.
• Proof of purchase or the order receipt must be provided.
How To Request a Return Or Exchange
Follow these simple steps to initiate your return or exchange:
1. Contact Us:
• Facebook: https://www.facebook.com/azadoura/
• Instagram: https://www.instagram.com/azadoura/
• Email: info@azadoura.com
• Call/WhatsApp: +201033812859
2. Provide The Details:
• Share your order number and a photo of the item you received.
• Let us know if you’d like a return or an exchange.
Shipping Costs:
Shipping fees for returns or exchanges are calculated based on your location and the specific situation. These costs will be communicated during the process.
Refund Process:
Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be processed within 5 business days using the same payment method you initially used—whether card or cash on delivery.
Please Note: It may take additional time for your bank or credit card company to process and post the refund.
At Azadoura, we’re committed to ensuring your satisfaction with every purchase. If you have any questions or need further assistance, don’t hesitate to reach out.
Thank you for choosing AZADOURA—where fashion meets excellence.
